Watch How You Think, Don't Limit Success. |
This set of rules can be broken without a leader recognizing how they were broken. A negative comment can be made in passing that can cost the leader a lot of needed support. I once had an employee working for me several years ago. She was born and raised in the United States but was half Caucasian and half Japanese. She grew up and married her Caucasian husband. She was a great employee for many years. She became a great sales person, too. Her numbers grew like she understood what she was supposed to be doing in sales. She had a great knack for getting to know her customers. One day she had a young couple in the store. They were new to the area and were moving into a new home in a nearby town. My employee was helping this young couple select some furniture for their new home. The process seemed to be going well until she came back to my office and asked me to take over for her. I was puzzled. She did not appear to be doing very well, all of the sudden. I asked her what was wrong? She said she will tell me later. She just wanted me to take over working for her with this young couple. I got up and finished working the sale. They were a nice couple. I finished the deal and scheduled the delivery. When I returned, I asked my employee what happened to her? She said she could not handle that couple anymore. She said she went as far as she could to help them but was just about to the end of her rope. I asked her what was the matter? She said she could not work with a 'mixed' couple. He was African-American and she was Caucasian white. They were married. I was shocked! I stood silent for a short moment. I said, "Well what about you and your husband?" She said, "That's different."
We need to recognize how our tongue, our actions and our plans can damage the work we do. This young employee, even though the thoughts were out of line, recognized it. I know it does not always make sense to think and do things in particular ways. Sometimes the process of communication goes haywire. Telling the truth is not always the best thing to say. Just because she felt that way does not make it right to speak it. Treating people the way we want to treat them is not always the best method to use. These sets of rules are real and they matter to success a whole bunch. Be very careful to control what you say, how you say it and be especially careful in doing what you do for work. Your words, actions and ideas will often determine how much you will win or lose. Become good stewards of these three things...words, actions and ideas.
Learn how to stick to success. This employee was able to stick to success instead of her 'off' ideas about mixed marriages. She recognized it well enough to eliminate working it wrong and saying something inappropriate to kill her success ratio. She knew she would fail if she did not get away from the things she was thinking about. She knew what she felt was likely going to hurt her results. She made the decision to control what she said, how she acted and removed her presence of ideas away from her selling process with that couple. She wanted to win even though she knew how she felt. Winning was more important to her than processing the wrong ideas she was fighting to manage. The truth is, she felt strongly about mixed marriages. Even though she was one. We all have these kinds of confusions running parallel with our own lives. It might not be about mixed marriages but it will be about some other subject. We have things we do in our lives that we do not support when others do them. Humans are funny beings. Learn how to keep the funny stuff in your life away from the working plans of your business model. Success has a tendency to run away and hide from a loosely controlled tongue, spontaneous plans and random work. These are not items listed on the top chart for making success happen. Get rid of them if you have them.