Let's Think About The Consumer's Perspective? |
Sometimes the overtime work to protect the funds a business manages becomes a silent obsession. It creeps up into the management world without notice. Before too long, the business decision-makers find the bulk of their monetary work surrounded by policies and exercises that include a long list of creative financing techniques. Pick up any recent issue of the Wall Street Journal and take the time to open the pages to count the number of articles written that describe some occurrence of illegal, illicit or wrongful business process being reported. Business publications on every newsstand are completely littered these days with reports of illegal creative financial business efforts. The Wall Street Journal is not alone. Bloomberg, Time, Fortune and many others...you name it they all have filled their internal pages reporting the illicit movement of money matters.
In one single Wall Street Journal issue I counted 38 articles written to report stories of illegal, illicit or wrongful financial activities of companies, leaders and officials. Thirty eight articles describing what went wrong! Thirty eight articles are written to describe who did what wrong to which group. With a deeper review, in all of those articles it could be easily described how those business leaders worked hard to center their efforts on the subject of protecting their wealth. In many business cases, protection policies work harder than growth policies. Maybe that is why growth has become so hard to develop. Maybe the decision-makers are spending too much time working on protection efforts and not enough time on innovation and consumer growth. Maybe?
The level of illicit corporate policy movements may not be any larger than it was thirty years ago, but somehow I doubt it. I recognize we have always had illicit monetary policies occur in the word of business long since before the day Christ walked this earth. However, I doubt we have been able to be as heavily and personally affected by as much as we are in this particular day and age. Levels of corporate wrongdoings committed today have fallen into my personal checkbook and daily life. There are not many in the masses that are not negatively impacted by these illicit activities some corporate policy makers are dishing out. The 'run' on wrongdoings is rising higher with each passing decade.
In fact, just today the Wall Street Journal on the cover reports articles of distortion, crackdowns, leverage efforts, pardons and industry violations of consumer trust. These are articles reporting how business has become the center of practicing unclean and unhealthy monetary fundamentals. The world of business is layered in this kind of 'off-handed' activity. That is why these publications report so many stories that surround these efforts of wrongdoings.
Things are not always as they seem. The perception may be that corporate policies are trying to do well, but the public results are not buying that effort. Too many business models hit the front page about back room deals and protective decisions that ignore the best interest of the consumer. Corporate belief may actually think they are somehow working extra hard on winning the war for protecting their business strength. However, that perception may not be as accurate as they would like to believe. Many business leaders may be carrying the perception, 100%, that they are hired to work out how to protect the wealth their current business process is trying to maintain. However, the consumer may be deeply considering a completely separate view. The consumer may be arming their own buying attacks. The consumer is producing a much more careful approach to the buying process they once performed so freely. They trust no one, no more.
Here's the deal. The consumer is having a tough time buying well without feeling the squeeze of life. The consumer is losing confidence. The consumer is noticing how it is becoming more difficult to win. The levels of satisfaction felt by the consumer are beginning to take its long term toll. And as a buyer, they are heading towards the 'don't care' attitude. It is slowly becoming a process that hovers over the idea that surrounds the all for one, and one for all mentality. Consumers are panning their buying process with a much more careful eye. They are not afraid to sue, tweet, whistle-blow or picket. The consumer is arriving near the level of buying procedures that haunts the halls of disgust and distrust. They enter their world of buying with a much more careful eye. In many cases, as they should.
There has never been a time when the phrase 'buyers beware' has become so true. Just take a simple look at the protection of wealth policies in the drug and prescription industry, the financial institutions, the investment industry, the housing industry, the medical industry, add to them the permission of the technology wars for control and corporate dominance, the foreign policies of unfair and unhealthy tariffs, financial protection mandated by the government and its policies to force added monetary mandates onto the backs of consumers who are continually being asked to shoulder this overwhelming list of illicit burdens. The consumer is running out of gas trying to keep up. Business has created its own monster. We have developed a monster that is likely devouring the limbs of our consumer.
Perception may be 100% in the corporate world. Protection of wealth may be the work they perceive they need to do...but is it accurate?
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